Shipping & Subscription Info, Terms and Conditions

We pack orders Wednesday - Sunday, and pick ups on Monday, Thursday and Friday. This is because we care about your beer and want to minimise the time it's not in refrigeration. This will mean in some cases there will appear to be a delay in posting, however your order is not forgotten! We also do not ship on public holidays.

We are unable to hold orders for delivery on a specific date or combine orders. Please do not ask us to as we hate to disappoint!

If you are collecting from the brewery, orders must be picked up within 10 days of order being placed. You won't receive an email to say it is ready, but instead please allow 24 hours before heading to Katoomba to pick it up. Beer will not be delivered to an unattended address. If the courier service try to make a delivery and the location is unattended, the package will need to be picked up from a depot. It is preferred that customers use a physical address and not a post box address, as Sendle are unable to deliver to a PO Box.

Beer must be signed for by a person over 18 years at the time of delivery. All orders are shipped through AusPost or Sendle. You are able to track your order via the tracking number we send you via email once the order is fulfilled. Customers are not able to choose who we use to send the parcel, as it is automatically chosen by our system based on fastest shipping time and cheapest price.

Shipping times vary pending your location but if you do not receive your beer within 10 business days, please let us know via email to 

info@mountainculture.com.au. Currently, we only ship to WA, TAS QLD, NSW, ACT, VIC and SA. Sorry, but we do not accept international orders.

If the delivery address is entered incorrectly, it is the responsibility of the receiver to organise the address change directly with the courier. A change of address fee might be charged by the courier service to the receiver.

We support the responsible service of alcohol across Australia. Under the Liquor Act 2007 (NSW), it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Similar laws against selling or supplying alcohol to minors apply across Australia.

By purchasing beer and merchandise through our online store, you are agreeing to these terms and conditions. By using our website, you are indicating that you accept these terms of use and that you agree to follow them. We reserve the right to make changes to these terms and conditions at any time and we encourage you to review them each time you place an online order.
Please enjoy your beer and consume responsibly.

Subscriptions

You can subscribe and save to cases of Status Quo Pale Ale. 

The subscription is a contract between Mountain Culture (hi!) and your good self.

Here are the details.

Pay as you go - auto-renew:
To take advantage of this super amazing deal, subscribers are contracted for a minimum number of deliveries (based on the frequency chosen). After the minimum number of orders you can choose to skip or cancel your subscription.

A contract break fee applies. If you’re not keen on contracts, no biggie, you can buy a case of beer as per normal. 

You’ll be sent an email a few days before your next order to remind you that your card will be charged.

Fine print:
Weekly

• Order day: Monday, weekly
• Sent on: Wednesday
• Minimum number of orders: 8
• Changes made: before Monday each week.

Fortnightly

• Order day: Monday, fortnightly
• Sent on: Wednesday
• Minimum number of orders: 4
• Changes made: before Monday each fortnight.

Monthly

• Order day: 1st of the month
• Sent on: Next available sending day
• Minimum number of orders: 3
• Changes made: by 28th each month.

Quarterly

• Order day: 1st March, 1st June, 1st September, 1st December
• Sent on: Next available sending day
• Minimum number of orders: 2
• Changes made: before Monday each week.

Any other questions/thoughts/suggestions, please email info@mountainculture.com.au Once again, please enjoy your beer and consume responsibly.