The Cult - Frequently Asked Questions

What is ‘The Cult’?
The Cult is a religious system of devotion directed towards a particular figure or object. In this case we worship beer, the holiest of holy waters.
Just kidding.
The Cult is our loyalty program where we recognise our customers for their dedication and loyalty to #reallygoodbeer. We want to thank those who continue to be a part of MCBC with exclusive rewards and perks. It’s free to join!
Now, please bow to the Status Quo can in your fridge.

How do I sign up?
If you already have an account with us, you are automatically part of The Cult rewards program. Sign in to see what tier you are in, your points balance and what redemptions are available to you.

How are rewards calculated?
You are rewarded for every dollar you spend, but you will also be rewarded for multiple orders as both actions show your commitment to our Cult! Please note that points are calculated based on spend but do NOT include shipping and GST costs.

What can I redeem my points for?
Currently you can use your points for free shipping, discounts on merch and $15 vouchers to use on your order.
Also, based on what tier you are in, you will receive freebies, birthday vouchers and more points per dollar spent.
In the future we will have promotions and additions to the program so watch out for notifications.

How is my program tier decided?
Tiers are decided based on your spend for a rolling calendar year.

When can I redeem product tier gifts?
You will receive an email when you qualify for the next tier, which will include a discount code. When you are next shopping, place the item in the cart and add your code to the cart to redeem.
**You do not receive a product gift when you sign up, you receive it when you qualify for a promotion.**

Can I use multiple codes on the one order?
You can only use one discount code per order.

Can I earn points via a third party?
Points are earned via purchases you make on mountainculture.com.au only.

Do my points expire?
Yes, your points expire 12 months after your last order with us, but don’t worry, we’ll send you an email to remind you to redeem them.

I’ve made a purchase but my points haven’t shown up.
Points are rewarded to your account after your order has been packed and sent. This usually takes 2-4 business days.

I need help with my Cult membership.
No worries! We’re here for you - just email thecult@mountainculture.com.au with questions and order number or more info.

By joining The Cult you accept that Mountain Culture is able to edit the terms and awards of the program at any time.