The Cult - Frequently Asked Questions
What is ‘The Cult’?
The Cult is a religious system of devotion directed towards a particular figure or object. In this case we worship beer, the holiest of holy waters.
The Cult is our loyalty program where we recognise our customers for their dedication and loyalty to #reallygoodbeer. We want to thank those who continue to be a part of MCBC with exclusive rewards and perks. It’s free to join!
Now, please bow to the Status Quo can in your fridge.
How do I sign up?
If you already have an account with us, you are automatically part of The Cult rewards program. Sign in to see what tier you are in, your points balance and what redemptions are available to you.
What if I’ve shopped before but don’t have an account?
If you have not created an account on our website but are a frequent shopper, use the email address you have used for ordering and your purchases made form 1/1/22 will be recognised.
Why won't The Cult recognise my points?
Every order and dollar spent from 1 January 2022 has been recognised and used to determine what ‘tier’ you’re placed in (the more purchases, the higher the tier) but you will only start accumulating points from purchases made when we went live i.e. 15 June 2022.
How are rewards calculated?
You are rewarded for every dollar you spend, but you will also be rewarded for multiple orders as both actions show your commitment to our Cult!
What can I redeem my points for?
Currently you can use your points for free shipping, discounts on merch and $15 vouchers to use on your order.
Also, based on what tier you are in, you will receive freebies, birthday vouchers and more points per dollar spent.
In the future we will have promotions and additions to the program so watch out for notifications.
How is my program tier decided?
Tiers are decided based on your spend for the year, starting 1 January 2022. The tiers will reset on 1 January 2023.
When can I redeem product tier gifts?
You will receive an email when you qualify for the next tier, which will include a discount code. When you are next shopping, place the item in the cart and add your code to the cart to redeem.
**You do not receive a product gift when you sign up, you receive it when you qualify for a promotion.**
Can I earn points via a third party?
Points are earned via purchases you make on www.mountainculture.com.au only.
Do my points expire?
Yes, your points expire 12 months after your last order with us, but don’t worry, we’ll send you an email to remind you to redeem them.
I’ve made a purchase but my points haven’t shown up.
Points are rewarded to your account after your order has been packed and sent. This usually takes 2-4 business days.
I need help with my Cult membership.
No worries! We’re here for you - just email email@example.com with questions and order number or more info.